On February 27, 2003, City leaders unveiled the current organizational values employees use to guide their decisions. The values make up the acronym SPIRIT, which stands for Service, Pride, Integrity, Responsibility, Innovation and Teamwork. SPIRIT is used internally to reinforce these core values and keep them in the forefront with City employees.
Service
Provides exceptional customer service and handles the concerns and issues of our customers, both internal and external. Exhibits ongoing, courteous, tactful, and respectful customer service; including respect for the diversity of our customers' views, skills, background, and experience. Takes ownership, initiative, and is empathetic and responsive to each customer. Conveys a professional demeanor while performing their duties.
Pride
Serves as an ambassador, displaying pride in their job, as well as the City, other employees, department and division. Thinks globally, embracing the values of the organization, and supporting the City's mission, vision, and strategic goals. Actively participates in the operations of the organization and demonstrates leadership and professionalism. Performs duties and responsibilities to the highest of quality standards and exhibits care for the community. Pro-actively fosters an inclusive community where individuals are valued and inspired to contribute their best.
Integrity
Demonstrates in all actions a high level of ethical behavior and does the right thing. Displays courage and honesty with themselves and others. Acknowledges each person’s unique talents, ideas and beliefs. Embodies personal accountability.
Responsibility
Establishes accountability to the City for job functions and assigned duties as outlined in their job description. Acts professionally in all aspects of work including observable behaviors, interpersonal and communication skills, and attitude. Demonstrates competence in all technical aspects of the job, decision making, and key job responsibilities; including planning, organizing, and the delivery of a quality work product.
Innovation
Understands customers' needs and expectations and seeks opportunities to improve the customer (internal and external) experience. Has a continuous improvement mind set and is open to change. Takes calculated risks and learns from failures. Displays an ability to plan for successful implementation of new ideas. Continues to develop skills and stays current with industry standards and innovation.
Teamwork
Values teamwork and supports the efforts of fellow employees both individually and collectively. Fosters a participatory organizational climate that is open, positive, reinforcing, and supportive. Builds trust through open, honest, and respectful communication and interactions. Demonstrates the ability to have authentic, transparent conversations in order to constructively work through conflict. Is approachable and exhibits cooperation, collaboration, patience, fairness, and consistency in interactions.