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Every two years, the city conducts a citizen survey to measure residents’ satisfaction levels with city services and gather opinions on specific policy questions. The survey is sent to randomly selected Westminster residents and responses are completely confidential.
The city contracts with an independent, external firm to create the survey and to promote scientific validity. The questions are designed to collect trend data on how Westminster residents rate the quality of city services and the community as a whole. The survey results, in conjunction with the city’s performance measurement outcomes, are used by City Council and city staff to analyze the effectiveness, responsiveness and value of city services.
4,000 randomly selected residents are expected to receive the Westminster Community Survey around the week of April 18. We ask that a member of the household, over the age of 18, complete the survey—either through the specified web link or by completing the paper survey and returning it in the pre-addressed, postage-paid envelope.
All Westminster residents have the opportunity to complete an online survey and let their voices be heard. In order to prioritize the completion of the random, statistically valid survey, the online survey will be available once the independent consultant has received a sufficient response rate on the mailed survey. Please check the Community Survey webpage in May to provide your response.
January-March: Survey development and review
March 7: Westminster City Council provided feedback on the survey at the March 7, 2022 Study Session (webcast | agenda item)
March 21: The final survey and redline edits were shared with Westminster City Council as an information only item at the March 21, 2022 Study Session (agenda item)
April 6-8: Surveys mailed to random Westminster residents by independent firm
April 18-23: Surveys expected to arrive in Westminster mailboxes
May: Online survey for general public available after the independent consultant receives a sufficient response to the mailed survey
June: Data compilation and reporting by independent firm
Mid-Summer: Final report available and presented to City Council
Past survey results are available at https://www.westminsterco.gov/communitysurvey.
Cada dos años, el municipio efectúa una encuesta ciudadana para medir los niveles de satisfacción de los residentes con los servicios municipales y recolectar opiniones sobre preguntas de políticas específicas. La encuesta se envía al azar a los residentes de Westminster y las respuestas son completamente confidenciales.
El municipio contrata a una firma externa independiente para crear la encuesta y promover la validez científica. Las preguntas están diseñadas para reunir datos de tendencias sobre cómo califican los residentes de Westminster la calidad de los servicios municipales y la comunidad en general. Los resultados de la encuesta, en conjunto con los resultados de medición del desempeño del municipio, son utilizados por el Concejo Municipal y el personal municipal para analizar la eficacia, la respuesta y el valor de los servicios municipales.
Los resultados de encuestas anteriores están disponibles en https://www.westminsterco.gov/communitysurvey.
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