En Español

Every two years, the city conducts a citizen survey to measure residents’ satisfaction levels with city services and gather opinions on specific policy questions. The survey is sent to randomly selected Westminster residents and responses are completely confidential.

The city contracts with an independent, external firm to create the survey and to promote scientific validity. The questions are designed to collect trend data on how Westminster residents rate the quality of city services and the community as a whole and their awareness of the city’s communication mediums, and to ask for their opinions on certain policies or proposed policy changes.

The survey results, in conjunction with the city’s performance measurement outcomes, are used by City Council and city staff to analyze the effectiveness, responsiveness and value of city services. 

How to Participate in 2022

  • 4,000 randomly selected residents are expected to receive the Westminster Community Survey around the week of April 18. We ask that a member of the household, over the age of 18, complete the survey—either through the specified web link or by completing the paper survey and returning it in the pre-addressed, postage-paid envelope. 

  • All Westminster residents have the opportunity to complete an online survey and let their voices be heard. In order to prioritize the completion of the random, statistically valid survey, the online survey will be available once the independent consultant has received a sufficient response rate on the mailed survey. Please check this page in May to provide your response. 

Timeline (subject to modification)

  • January-March: Survey development and review 

  • March 7: Westminster City Council provided feedback on the survey at the March 7, 2022 Study Session (webcast | agenda item

  • March 21: The final survey and redline edits were shared with Westminster City Council as an information only item at the March 21, 2022 Study Session (agenda item

  • April 6-8: Surveys mailed to random Westminster residents by independent firm 

  • April 18-23: Surveys expected to arrive in Westminster mailboxes 

  • May: Online survey for general public available after the independent consultant receives a sufficient response to the mailed survey 

  • June: Data compilation and reporting by independent firm 

  • Mid-Summer: Final report available and presented to City Council 

Frequently Asked Questions

The survey should take 15-20 minutes to complete.
There are 45 questions. Many questions allow responses to a number of issues on a topic.
At least 4,000 surveys will be sent to random residents in 2022. This is an increase from 3,000 in 2020. The increase is in response to a national decline in response rates to mailed surveys. The independent firm will ensure a sufficient number of surveys are received to provide data within generally accepted confidence intervals.
The same questions are asked in in both surveys. The mailed survey is random and provides statistically valid results. The public survey on the internet is available to all residents who wish to participate. Since it is not randomized, the results are not statistically valid; however, Staff and Council review the results from both surveys and all input is valued and considered.
The online survey is available in English and Spanish. The letter mailed with the survey is in English and Spanish and contains instructions for individuals that wish to utilize the Spanish version. View the letter from Westminster City Council to randomly selected residents..